Last updated: March 2024
1. Introduction
At ILLUSORY, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
A. Information You Provide Directly
- Account information (name, email, password)
- Payment information (processed securely)
- Support communications and feedback
- Profile information and preferences
B. Information Collected Automatically
- Device information (device type, OS, browser)
- Log data (IP address, timestamps, pages visited)
- Cookies and similar tracking technologies
- Usage analytics and performance metrics
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Process transactions and send related information
- Send promotional communications (with your consent)
- Respond to your inquiries and support requests
- Improve our services and prevent fraud
- Comply with legal obligations
4. Zero-Logs Policy
ILLUSORY maintains a strict zero-logs policy. We do not:
- Monitor or log your browsing activity
- Track your IP addresses while using our service
- Store your connection timestamps
- Keep records of your data usage
- Retain any identifying information about your sessions
5. Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers who assist our operations
- Law enforcement when legally required
- Business partners (with your consent)
- As required by applicable laws
6. Data Security
We implement industry-standard security measures including:
- AES-256 encryption for data in transit
- Secure servers with advanced firewalls
- Regular security audits and penetration testing
- Encrypted database storage
- Strict access controls and monitoring
7. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt-out of certain uses
- Data portability
8. Cookies
We use cookies to enhance your experience. You can control cookie settings in your browser preferences. Some features may not work properly if cookies are disabled.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with an updated "last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at: privacy@illusory.com